Shipping policy
Shipping Policy
Last Updated: August 10, 2026
Thank you for shopping with PuzzlePlayHub.
We aim to make ordering your favourite card, puzzle, strategy, and party games simple and convenient wherever you are located.
1. Free Worldwide Shipping
PuzzlePlayHub offers:
FREE WORLDWIDE SHIPPING
There is no standard shipping charge for eligible orders placed directly through puzzleplayhub.store.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times may vary depending on the destination, carrier operations, customs processing, local delivery conditions, and circumstances outside our reasonable control.
3. Order Processing
After placing an order, customers will receive an order confirmation using the contact information supplied during checkout.
Orders are prepared for shipment before being handed to the applicable delivery carrier.
Once an order has been dispatched, available tracking or shipment information may be provided where supported by the carrier.
4. Shipping Destinations
PuzzlePlayHub provides shipping to customers worldwide, subject to carrier availability, legal restrictions, and the ability to deliver to the address provided.
In rare circumstances where delivery to a particular destination is unavailable, we will contact the customer regarding available options.
5. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State or province;
- Postal or ZIP code;
- Country; and
- Contact details.
If you notice an error after placing an order, contact us immediately at:
We cannot guarantee that delivery details can be changed after an order has been dispatched.
6. Tracking
Where tracking is available, customers may receive tracking information after their order has been shipped.
Tracking updates are supplied by the relevant carrier and may occasionally take time to appear after dispatch.
7. Delivery Delays
Although our estimated delivery timeframe is 7–10 days, unexpected delays may occasionally occur due to circumstances such as:
- Customs inspections;
- Severe weather;
- Carrier disruptions;
- Public holidays;
- High-volume delivery periods;
- Incorrect delivery information; or
- Other circumstances beyond our reasonable control.
We encourage customers to contact us if an order appears significantly delayed.
Businesses selling online remain responsible for complying with applicable consumer laws and representations made about products and delivery.
8. Customs, Duties and Taxes
International shipments may be subject to customs procedures.
Depending on the destination country, import duties, taxes, or customs charges may be imposed by local authorities.
Unless specifically stated otherwise at checkout, these government-imposed charges are not part of the shipping fee and may be payable by the recipient.
9. Lost Packages
If you believe your package has been lost in transit, contact:
Please provide your order number and relevant tracking information.
We will review the available shipping information and work with the delivery provider where appropriate.
10. Damaged Packages
If your order arrives damaged, please contact us promptly.
Where reasonably possible, provide photographs of:
- The shipping package;
- The damaged product; and
- Any visible shipping label.
This information may help us resolve your request efficiently.
11. Returned-to-Sender Packages
Orders may be returned to the sender when:
- An address is incomplete or incorrect;
- Delivery is refused;
- The recipient cannot be located; or
- A package is not collected where collection is required.
If this occurs, please contact our customer support team so we can review the appropriate next steps.
12. Contact Us
For shipping questions:
PuzzlePlayHub
650 George St
Sydney NSW 2000
Australia
Email: support@puzzleplayhub.store
Phone: 0417 520 983
Website: puzzleplayhub.store